Shipping and Delivery

Thanks so much for shopping with us at SHOP ATLUS! Below you’ll find everything you need to know about where we ship, how we handle orders, and what to expect once your package is on the way. We've also included tips to help avoid delivery issues at checkout.

Order Processing

Orders for in-stock items typically ship within 1–3 business days.
During peak periods (like new launches or holidays), processing may take an additional 2–5 business days.
Once your order ships, you’ll receive a confirmation email with tracking information.

For pre-orders, release timelines are listed on each product page. These items ship according to our quarterly schedule. To avoid wait time, we recommend placing separate orders for in-stock and pre-order items. If combined, your full order will ship once all items are available.

Order Changes & Cancellation

Orders are transmitted to our fulfillment center immediately, which means we're unable to modify or cancel orders once placed. To help avoid this, please double-check the following before checking out:

  • That the correct items and quantities are selected

  • That the right size or style is chosen (for items with variants)

  • That your complete shipping address is correct, including street number, apartment/suite/unit, etc. 

Need to Update Your Shipping Address?

Please contact us as soon as possible with your correct shipping address using the Help icon in the bottom-right corner of the page. If your order hasn’t shipped yet, we’ll do our best to update the address. If tracking has already been issued, the package is in transit and cannot be rerouted. In this case, you will need to retrieve the package from the original address or wait for it to be returned to us. Please note:

  • Packages delivered to an incorrect address provided by the customer are not eligible for refunds or replacements
  • Returned packages due to incomplete or incorrect addresses are eligible for a one-time courtesy reship if the customer covers the reshipping fee

  • Unclaimed return packages after 10 days will be discarded and are not eligible for refunds or reprocessing

Shipping Method & Delivery Times

We currently ship via standard mail and do not offer expedited or overnight shipping at this time. Our fulfillment center automatically assigns the shipping carrier (USPS, UPS, or FedEx) for each order based on package size, weight, and your shipping address. Estimated delivery times after shipment:

  • USA: 4–10 business days

  • International: 7–21 business days (may take up to 45 days depending on customs and local carriers)

For time-sensitive events like birthdays or conventions, we recommend ordering early based on the delivery times above and choosing from in-stock items. Pre-order items ship only after their official release and may not arrive in time for specific desired dates.

Delivery Issues

While we’ll always do our best to assist within our store policy, please note that we are not responsible for:

  • Orders shipped to incorrect or incomplete addresses

  • Delays, losses, or misdeliveries caused by the carrier

  • Packages marked “Delivered” but not received

  • International delays or unclaimed packages due to unpaid customs/import fees

Shipping Protection (Optional)

You may choose to add Shipping Protection at checkout for added peace of mind.

With Shipping Protection:

  • You’re eligible for a one-time item replacement after confirming your address

  • If the original item is unavailable, we may offer a substitute from event or marketing inventory

  • Refunds are not available for these replacements

  • Reshipping fees are not covered by this protection

  • Orders returned due to customer address errors are not covered

Where We Ship

We currently ship to the United States, Canada, Mexico, and the following countries:

Europe & Oceania:
Australia, Austria, Belgium, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Luxembourg, Netherlands, Norway, New Zealand, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom

Asia:
Hong Kong, Singapore, South Korea, Taiwan

We do not ship to:
China, Japan, Russia, Ukraine, South America, Africa, the Middle East, or countries under U.S. trade restrictions.

International customers: Orders may be subject to import taxes, customs duties, or VAT. These are set by your local customs office and are the responsibility of the recipient.

Best Practices for Safe Delivery

To help ensure your order arrives smoothly:

  • Double-check your shipping address before placing your order

  • Include apartment, suite, or unit details if applicable

  • Use only standard English alphabet characters (A–Z)

  • Avoid special characters (e.g., á, é, ü) — use standard letters (a, e, u)

  • For international addresses:

    • Each line is limited to 35 characters

    • Use abbreviations where helpful (Blvd, APT, etc.)

    • Use Address Line 2 or the Company field for additional space

  • Place separate orders for in-stock and pre-order items

  • Consider adding Shipping Protection at checkout

  • Order early for time-sensitive events like birthdays or conventions — we recommend choosing in-stock items, as pre-orders are only shipped after their official release

Need Help?

We’re here for you! Just click the Help icon in the bottom-right corner of the page to submit a support ticket. Our team will respond within 1–3 business days.